Frequently Asked Questions
Stonewood Ranch Estates
Frequently Asked Questions
Architectural
• What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.
• Where do I find my community's architectural modification request form?
The architectural modification request form can be found under the Documents section of TownSq.
• What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted, it will be reviewed by the Architectural Review Board.
This committee is made up of volunteer homeowners, or services may be provided through Goodwin if there are no volunteer homeowners, to determine that the request complies with the association’s architectural guidelines. A response from the committee may take up to 30 days from the date of submission. Please ensure you provide as much information as possible with your application to avoid delays.
• What is the status of my application?
If you have not heard from the Architectural Review Board within 30 days from the date of submission, please submit a request via TownSq.
Amenity Access
• The gate isn’t functioning who do I contact?
If you notice that a gate is not operational, please submit a Request on TownSq or email your Community Manager at DSWREmanager@goodwintx.com
• My gate clicker isn’t working, who do I contact?
Contact the Amenities team at DFWamenity@goodwintx.com or place a request in TownSq.
• I need to order a new gate clicker, who do I contact?
To request a gate remote please follow this link: gmiusaaccess.com/amenity-request/?prop=DSWRE The Amenity Team will send an email confirmation once your request has been completed.
• I am new to the community, what are the gate codes?
Please contact Resident Care at info@goodwintx.com or your community manager at DSWREmanager@goodwintx.com.
Board Meetings
• How do I find out when the next Board meeting takes place?
Board meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
• Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
• What does the Association maintain?
The Association is responsible for common area maintenance and gates.
Please report any gate issues to the property manager.
• I need to report a maintenance issue in a common area.
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a photo and as much detail as possible, where applicable. You will be able to track the status of your request through TownSq.
• What is the trash/waste pick-up schedule for my community?
Please contact your local vendors to schedule trash, recycling, and bulk pick-up.
• How do I get electric/gas/water/trash service?
Please contact your local service providers.
Compliance
• I just received a violation notice. Who can I talk to about it?
Inquiries related to covenant violations can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
• I need to report an issue with a neighbor's home.
Please submit a request via TownSq with a photo, address, and details.
• When does your compliance driver come through our community?
Schedules vary, but our compliance drivers typically visit the community on a biweekly basis. Spot inspections are also completed.
• Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions, and Restrictions can be found by visiting www.goodwintx.com and entering your community’s name in the “Find My Community” field.
Contacts
• Who can I reach for help?
We have a team of industry professionals standing by to assist you:
• TownSq App: Submit a request via our web and mobile application.
• Resident Care Team: Available Monday–Friday, 8:00 AM–6:00 PM
Phone: 855-289-6007
Email: info@goodwintx.com
Live Chat is available at www.goodwintx.com.
• Compliance Team: Covenant violation inquiries can be directed to compliance@goodwintx.com.
• How can I reach the Board of Directors?
You may address the Board at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
• Where can I find the governing documents of the association?
Visit www.goodwintx.com and enter your community’s name in the “Find My Community” field.
Financial
• What is my balance?
You can view your balance in TownSq or contact the Resident Care Team Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com.
• How do I pay my assessment?
Option 1: Mail-In Payment
Stonewood Ranch Estates Property Owners' Association
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Association ID: DSWRE
Please include your account number.
Option 2: TownSq Website or App
Visit www.townsq.io or https://app.townsq.io/login.
Option 3: Bank Bill Pay
Use the address above and include your account number and association code in the memo.
• Can I pay my assessment with a credit/debit card?
Yes, through TownSq. Credit card payments include a $1.50 fee plus 3.5% of the total.
E-check payments include a $1.50 fee.
• What is my property code?
DSWRE
• What is the Management ID?
6587
• When is my assessment due?
Annually on January 1st.
• Why does my account show a negative number?
A negative balance means you have a credit.
• I received a past due letter. Who can I talk to?
Contact the Resident Care Team at 855-289-6007 or info@goodwintx.com.
• Who can I talk to about setting up a payment plan?
Email delinquencies@goodwintx.com.
• What is my assessment paying for?
Operating expenses such as utilities, landscaping, amenities(gates), streets, insurance, and other common area maintenance.
Insurance
• My lender needs the association’s insurance.
Contact the Resident Care Team or submit a request through TownSq.
Owner Information
• How do I update my contact information?
Contact the Resident Care Team or submit a request through TownSq.
Resales
• How do I order a lender questionnaire or resale certificate?
Visit http://www.marketplace.communityarchives.com/login
• Is there a charge?
Check the Community Archives website for current pricing.
Rules / Regulations
•Please review Governing Documents.
TownSq
• What is TownSq?
TownSq is a mobile app that helps you connect with your community, pay online, view news, submit requests, and access documents.
• How do I register?
- Visit https://app.townsq.io/ais/sign-up
- Enter your account number and ZIP code
- Provide your email and create a password
• I’m getting an error when registering.
Contact the Resident Care Team at 855-289-6007 or info@goodwintx.com.
• How do I change notification preferences?
Log in to TownSq, click your name in the top-right corner, and select “Edit Profile.”
• How do I submit a request?
Click “Requests” on the left menu after logging in.
• I forgot my password.
Visit https://app.townsq.io/user-recovery to reset it.